Resume

Online Community Manager

Obsidi By BPTN

June 2022-April 2023

• Executed strategic social media marketing initiatives, which generated 3,000 live attendees and 2,500+ virtual attendees for the annual tech conference. 

• Led the development and execution of successful social media campaigns across LinkedIn, Instagram, Twitter, and Facebook, which achieved a net promoter score of 8.5/10 and increased engagement by 62.3%. 

• Coordinated event marketing strategies, resulting in 71.4% increase in registrations in the first quarter


Team Lead

Interactions

July 2019 - June 2022

• Contributed to a high employee retention rate of 90% by effectively training team to deliver successful KPIs. 

• Provided feedback on social media engagement to team members weekly, resulting in 15% improvement on individual performance metrics. 

• Increased team morale by 25% through interactive team meetings, gamification programs, and effective communication. 


Quality Assurance and Training Specialist

Interactions

September 2018 - July 2019

• Enhanced training effectiveness by 20% by revamping and implementing a new training program.

• Developed and improved quality assessment procedures, which in turn reduced team errors by 10%.

• Maintained a 90% pass rate in all audits from Fortune 500 Automotive client, leading to successful contract renewals.


Social Media Specialist

Interactions

January 2017 - September 2018

• Maintained social media presence for a Fortune 500 Automotive client by consistently exceeding response time goal of 60% in 20 minutes or less. 

• Resolved customer inquiries regarding products, services, or issues in a timely manner, increasing positive customer feedback.