Resume
Social Media Manager
Be Your Own Cheerleader
June 2024 - Present
Senior Social Media Specialist
Interactions
November 2023 - December 2024
Online Community Manager
Obsidi By BPTN
June 2022 - April 2023
• Executed strategic social media marketing initiatives, which generated 3,000 live attendees and 2,500+ virtual attendees for the annual tech conference.
• Led the development and execution of successful social media campaigns across LinkedIn, Instagram, Twitter, and Facebook, which achieved a net promoter score of 8.5/10 and increased engagement by 62.3%.
• Coordinated event marketing strategies, resulting in 71.4% increase in registrations in the first quarter
Team Lead
Interactions
July 2019 - June 2022
• Contributed to a high employee retention rate of 90% by effectively training team to deliver successful KPIs.
• Provided feedback on social media engagement to team members weekly, resulting in 15% improvement on individual performance metrics.
• Increased team morale by 25% through interactive team meetings, gamification programs, and effective communication.
Quality Assurance and Training Specialist
Interactions
September 2018 - July 2019
• Enhanced training effectiveness by 20% by revamping and implementing a new training program.
• Developed and improved quality assessment procedures, which in turn reduced team errors by 10%.
• Maintained a 90% pass rate in all audits from Fortune 500 Automotive client, leading to successful contract renewals.
Social Media Specialist
Interactions
January 2017 - September 2018
• Create monthly content calendar, aligning posts with trends and client success stories, driving a 20% increase in audience engagement.
• Collaborate with local fitness influencers and brands on joint campaigns to increase new follower acquisition.
• Leverage social media to drive traffic to booking app, improving online bookings and sign-ups by 33%.
• Monitored 13 online forums, responding to 90% of customer inquiries within 24 hours.
• Prioritized and escalated customer concerns, which boosted customer satisfaction.
• Engaged with over 300 users monthly, resolving their issues and increasing positive sentiment by 20%.
• Maintained social media presence for a Fortune 500 Automotive client by consistently exceeding response time goal of 60% in 20 minutes or less.
• Resolved customer inquiries regarding products, services, or issues in a timely manner, increasing positive customer feedback.